Privacy Policy - Team Laraware

Privacy Policy

Effective Date: 01/05/2023 | Last Updated: 01/05/2023

1. Introduction

Laraware (“we,” “us,” or “our”) is India’s leading AI-powered fintech software development company committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you use our services, including our AI-driven SaaS solutions, fintech software development services, school management systems, hospital management systems, and related technologies.

2. Information We Collect

2.1 Personal Information

  • Contact Information: Name, email address, phone number, business address and contact details, job title and company information
  • Account Information: User credentials and login information, account preferences and settings, subscription and billing information
  • Financial Information: Payment details and billing addresses, transaction history and financial data (for fintech services), banking information for AePS, BBPS, DMT, and other financial services
  • Technical Information: Device information and IP addresses, browser type and operating system, usage patterns and analytics data, log files and system performance metrics

2.2 Sensitive Information

Given our work in fintech, healthcare, and education sectors, we may process financial transaction data, healthcare records and patient information, educational records and student data, biometric data (for authentication purposes), and other sensitive personal data as required by our services.

2.3 AI and Analytics Data

Data used to train and improve our AI models, performance metrics and system analytics, and user interaction patterns with our AI-powered solutions.

3. How We Use Your Information

  • Service Delivery: Provide and maintain our software development services, deliver AI-powered solutions, process financial transactions, manage user accounts and subscriptions
  • AI Development and Improvement: Train and enhance our AI algorithms, improve accuracy and performance of AI-driven solutions, develop new features and capabilities
  • Business Operations: Communicate with clients and prospects, provide customer support, process payments and manage billing, comply with legal and regulatory requirements
  • Security and Compliance: Detect and prevent fraud and security threats, ensure compliance with financial regulations, maintain data integrity and system security

4. Information Sharing and Disclosure

We may share information with cloud hosting providers (AWS and other infrastructure partners), payment processors and financial institutions, API providers for fintech services, analytics and monitoring services, and professional service providers. We may also disclose information when required by Indian laws and regulations, court orders, regulatory authorities (RBI, SEBI, etc.), or law enforcement agencies.

5. Data Security

  • Technical Safeguards: End-to-end encryption, advanced access controls, regular security audits, secure cloud infrastructure, AI-powered threat detection
  • Administrative Safeguards: Employee training on data privacy, background checks, incident response procedures, regular policy updates
  • Physical Safeguards: Secure data centers with restricted access, environmental controls, backup and disaster recovery systems

6. Data Retention

  • Personal information: Duration of business relationship plus 7 years
  • Financial transaction data: As per RBI and financial regulations
  • Healthcare data: As per applicable healthcare regulations
  • System logs and analytics: 24 months unless required longer

7. Your Rights and Choices

You have the right to access your personal information, correct inaccurate data, request data portability, request deletion or restriction of processing, and object to certain types of processing. To exercise these rights, contact us at info@laraware.com.

8. International Data Transfers

Data may be transferred to and processed in countries outside India. Adequate safeguards including standard contractual clauses, adequacy decisions, and binding corporate rules are implemented for international transfers.

9. Cookies and Tracking Technologies

We use essential cookies for website functionality, analytics cookies for performance monitoring, preference cookies for user experience, and marketing cookies for targeted communications. You can manage cookie preferences through your browser settings.

10. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. Our educational software solutions are designed for institutional use with appropriate parental and institutional consent.

11. Compliance with Indian Laws

We comply with the Information Technology Act 2000 and rules thereunder, Reserve Bank of India (RBI) guidelines, Securities and Exchange Board of India (SEBI) regulations, Goods and Services Tax (GST) requirements, and applicable data protection legislation.

12. Contact Information

Data Protection Officer / General Inquiries:
Email: info@laraware.com
Address: B-2/64, Vibhutikhand, Gomtinagar, Lucknow, Uttar Pradesh, India – 226010
Phone: 07314621515
Website: https://laraware.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending email notifications to registered users, and providing notice through our software platforms.

14. Effective Date

This Privacy Policy is effective as of 01/05/2023 and will remain in effect until replaced by a new version.

LARAWARE — India’s First AI-Powered Fintech Software Development Company | CIN: U62091UP2023PTC180790 | GST: 09AAFCL3771M1ZZ