Refund Policy

1. Definitions and Scope

"Laraware" refers to Laraware Private Limited, a company incorporated under Indian law, providing AI-powered software development and fintech solutions.

"Client" or "Customer" means any individual, entity, or organization that engages Laraware for services or makes payment for any offerings.

"Services" encompasses all software development, AI solutions, consulting, training, maintenance, support, and any other services provided by Laraware.

"Development Services" specifically refers to custom software development, application creation, system integration, AI model development, and related technical services.

"Refund" means the return of money paid by the Client to Laraware under specific circumstances outlined in this policy.

"Business Day" means Monday through Friday, excluding Indian national holidays and Laraware's declared holidays.

This policy applies to all services including AI-powered fintech software development, custom application development, SaaS platform development, school and hospital management systems, API integration services, consulting, training, and support services.

2. General Refund Policy

2.1 Fundamental No-Refund Principle

ALL SALES ARE FINAL. Laraware operates on a strict no-refund policy for all services and products. This fundamental principle reflects the professional service nature of our offerings and the significant investment of time, resources, and intellectual property committed upon project commencement.

Given that our services involve the creation and transfer of intellectual property, code development, and customized solutions, refunds are generally not feasible once work has commenced. Payments secure resource allocation, team assignment, and project scheduling — once these commitments are made, they cannot be reversed without significant business impact.

2.2 Service Categories and Refund Restrictions

Development Services (100% No Refund)

• Custom software development projects
• AI model development and training
• Application development and deployment
• System integration and customization
• Database design and implementation

Consulting Services (No Refund After Delivery)

• Strategy consulting sessions
• Technical advisory services
• Architecture design consultations
• Code reviews and audits

Subscription Services (Prorated Refunds Only in Exceptional Cases)

• SaaS platform subscriptions
• Cloud hosting services
• Software licensing fees
• Maintenance and support contracts

3. Development Services – No Refund Policy

Development services are provided on a STRICTLY NO-REFUND basis. The rationale includes:

• Development work creates unique intellectual property that cannot be "returned"
• Dedicated team allocation and infrastructure provisioning
• Application of proprietary frameworks, tools, and methodologies
• Commitment to client projects prevents engagement with other opportunities
• Time invested in understanding requirements, planning, and initial development

Refund rights (if any) are forfeited immediately upon project kick-off meeting completion, requirements gathering initiation, team assignment, infrastructure setup, or the first line of code written.

4. 24-Hour Cooling-Off Period

Clients have a LIMITED 24-HOUR WINDOW from the time of payment confirmation to raise concerns or request reconsideration. The 24-hour period is calculated from the exact timestamp of payment confirmation and includes weekends and holidays.

Eligible Circumstances

• Discovery of significantly better alternative solutions
• Immediate budget constraints or cash flow issues
• Material changes in business requirements
• Force majeure events affecting the client's business
• Technical impossibility discovered post-payment

Request Procedure

Submit written notice to refunds@laraware.com with the original payment reference number, detailed explanation of circumstances, and supporting documentation. Even if approved, refunds may be partial to cover administrative costs, team preparation time, and third-party costs already committed.

5. Exceptional Refund Circumstances

Refunds may only be considered in rare situations such as:

• Complete failure to commence services after 30 days of scheduled start date
• Abandonment of project without cause by Laraware
• Services becoming illegal due to regulatory changes
• Fundamental technical constraints discovered post-contract

Even in exceptional cases, refunds are calculated after deducting administrative costs (minimum ₹25,000), team preparation costs, third-party expenses, and processing fees. In no case shall any refund exceed 70% of the total payment made.

6. Refund Processing Timeline

Approved refunds will be processed within 15 WORKING DAYS from the date of final approval, through direct bank transfer to the original payment account only. All refunds are subject to a processing fee of ₹5,000 or 5% of the refund amount (whichever is higher), plus applicable bank charges.

7. Cancellation Policy

Pre-Commencement Cancellations

Subject to a minimum cancellation fee of ₹50,000 or 25% of contract value (whichever is higher), plus all third-party costs incurred. Written notice with minimum 48-hour notice required.

Post-Commencement Cancellations

Once development commences, no cancellation is permitted without completing payment obligations. The client remains liable for the full contract value. All intellectual property developed becomes Laraware's exclusive property.

8. Payment and Billing Disputes

Disputes must be notified in writing within 15 days of invoice date. Laraware will investigate and respond within 10 working days. Resolutions may include credit adjustments, additional services of equivalent value, or payment plan adjustments. Undisputed amounts must be paid according to standard payment terms.

9. Force Majeure and Service Interruptions

No refunds are provided due to force majeure events including natural disasters, war, government actions, pandemics, or infrastructure failures beyond Laraware's control. Service delivery timeline extensions will be offered where feasible. Temporary service interruptions do not give rise to monetary refund obligations.

10. Procedure for Refund Requests

Submit refund requests via email to refunds@laraware.com with original payment receipts, detailed explanation of circumstances, and supporting documentation. Laraware will acknowledge within 2 business days, provide a preliminary evaluation within 5 business days, and communicate a final written decision within 10 business days. Clients may appeal within 15 days of the decision.

11. Client Obligations During Refund Process

Clients must provide complete transparency and all relevant information, return all software, documentation, and materials, cease use of all Laraware intellectual property, delete any proprietary information, and maintain confidentiality of all information received.

12. Limitation of Liability

Laraware's total liability in any refund scenario cannot exceed the amount paid. There is no liability for consequential, indirect, or special damages, lost profits, reputational damage claims, or third-party costs. Clients agree to indemnify Laraware for false or misleading refund claims and associated legal expenses.

13. Legal Framework and Compliance

This policy is governed by the laws of India with jurisdiction of Mumbai courts, and is subject to the Indian Contract Act 1872, Information Technology Act 2000, and Consumer Protection Act 2019 (where applicable). For individual consumers, rights under the Consumer Protection Act are preserved. For business clients, commercial arbitration applies for dispute resolution.

14. Contact Information and Grievance Redressal

Refund Queries:
Email: refunds@laraware.com
Phone: 07314621515
Address: B-2/64, Vibhutikhand, Gomtinagar, Lucknow, Uttar Pradesh, India – 226010
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Escalation Matrix: Customer Success Team → Finance & Operations Manager → Senior Management → Legal & Compliance Officer

Initial grievance response within 48 hours; final resolution within 30 days. External options include consumer forums (for eligible cases), arbitration, and legal proceedings in Mumbai jurisdiction.

15. Policy Amendments

Laraware reserves the right to modify this policy at any time. Material changes will be notified via website publication and email notification with 30-day advance notice. Continued engagement with Laraware's services after modification constitutes acceptance of the revised policy.